by | Jul 17, 2018 | Employee Retention, Human Resources, Workforce Optimization

sThis article originally appeared in Industry Today.

Most attempts to fix engagement issues are doomed to fail because they address the symptoms not the underlying causes.

Leaders talk about engagement for good reason. The data shows a meaningful difference in company performance due to differences in engagement. Gallup’s engagement data published in 2017 found that 2/3 of US workers are not engaged (https://bit.ly/2ux5QOw). This figure has not improved in any meaningful way despite many years of investing BILLIONS of dollars per year to improve it.

Management often approaches employee disengagement with programs that address the symptoms (behaviors) rather than the actual causes. For example, the employees aren’t collaborating well so let’s get them together for a fun team-building event. These are often well-intended “feel good” efforts that result in temporary enthusiasm which provides the illusion of progress. But, the underlying causes are rarely addressed with these band aid approaches. Disengagement, like most problems in life only have a few basic root causes. To fix engagement issues, leaders need to focus at the cause, not symptom level.

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